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Spa Etiquette

To help you make the most of your time at The Oyster Box's spa, we have put together a few helpful hints and guidelines. If you have any further questions, please contact the spa directly and we'd be delighted to assist.

Arrivals

  • Arriving late for your pre-booked treatment may require us to shorten your treatment time accordingly so that the next guest is not delayed. Please arrive at the spa at least 15 minutes before your scheduled treatment time, to allow sufficient time to check-in and change.
  • If you wish to enjoy the spa facilities, please bring a swimsuit for access to the hydrotherapy area and plan to arrive 45 minutes before your scheduled appointment.
  • To preserve the peaceful atmosphere for all our guests, please turn off your mobile phone on arrival at the spa.

Attire & guests

  • Upon arrival, we will provide you with spa attire, including disposable underwear. You may also choose to wear your own - your comfort is our priority.
  • During treatments, our therapists use professional towel-draping techniques to ensure your privacy and relaxation.
  • The spa environment is designed for tranquillity and relaxation; please respect the privacy and serenity of all guests.
  • We welcome younger guests for treatments; however, those under 16 years must be accompanied by an adult and are not permitted to use the plunge pools or general spa facilities.

Your health

  • Please communicate any health conditions – including high blood pressure, allergies, skin conditions and pregnancy – when making your spa appointment.
  • If you are under medical supervision or taking regular medication, please consult your medical professional before using the spa’s exercise equipment, hammam or hydro-facilities.
  • We offer a range of treatments created especially for expecting mothers. Please allow our therapists to guide you in selecting treatments that are most suitable for you during this special time.
  • It is advisable to drink plenty of water after your spa treatment to accelerate the elimination of toxins. We do not recommend the consumption of alcohol before, or directly after, spa treatments.

Opening hours

Monday to Saturday: 8am to 7pm

Sundays and public holidays: 8am to 6pm

Our pools are open sunrise to sunset for hotel residents and our fitness centre offers 24-hour access for hotel residents.

Contact us

Telephone: +27 (0) 31 514 5074

Email: thespa@oysterbox.co.za

Spa Director: Peta Carrera

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