We believe every guest deserves a comfortable and welcoming stay. Our team is trained to provide inclusive and respectful service, and we are committed to creating a safe, comfortable, and supportive environment for all our guests.
While the design and architectural heritage of The Oyster Box has restricted many structural changes, we endeavour to assist all guests and visitors with specific requirements for enjoying all that the hotel has to offer. Please engage directly with our reservations team to discuss how we are able to make your visit as comfortable, and enjoyable, as possible.
Accessible guest rooms
The hotel lobby
Meeting rooms and event spaces
At least one restaurant
The business centre
Exercise facilities
The spa
The swimming pool
The hotel’s accessible rooms provide:
Please contact the hotel directly to discuss any specific needs and requirements.
The Oyster Box is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.
As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about hotel’s commitment to accessibility, please contact our General Manager, Philisiwe Gumede, by email using the contact information below.
Public entrance
Personal assistance available on request
Reception desk
Service dogs permitted throughout the hotel
Hotel restaurant
Accessible elevators: Service and guest lifts (900x2100mm, Spa 800x2100mm)
Meeting rooms
Wheelchairs can be arranged on behalf of guest
Exercise facility
Mobility scooters can be arranged on behalf of guest
Grab-rail locations
Concierge desk
Priority disabled parking bays
Disabled toilets
