A peaceful retreat

What changes have you made during the Covid-19 pandemic?

Ensuring the health and wellbeing of our employees and guests is our most important priority. Please visit our Covid-19 FAQs page for a detailed explanation.

Check-in/checkout times:

Check-in time is from 2pm. We request that guests check out of the hotel before 11 am on the day of departure.

While we will do our best to accommodate requests for early check-in or late-checkout, these unfortunately cannot be guaranteed. To ensure your room is available on arrival at the hotel, particularly for early-morning flights, we suggest reserving your room or suite for the night prior to arrival.

Kindly discuss any special requests with the front desk or Concierge.

Rates and taxes:

All rates are inclusive of value-added tax and applicable government levies.

Which airports are closest to The Oyster Box?

King Shaka International Airport is situated just 20 minutes drive from The Oyster Box, offering domestic, regional and international services. Virginia Airport, a 10-minute drive from the hotel, is served by charter companies offering private aviation services.

Is there anywhere close to the hotel to go walking or jogging?

The Oyster Box Hotel enjoys direct access to the scenic Umhlanga Promenade, which runs for three kilometres along the beachfront.

Is there a fitness centre I can use?

Guests enjoy 24-hour access to the on-site gym facility situated in the hotel’s spa complex. We also offer transfers and complimentary access to a nearby health club, with fitness classes, squash and tennis courts, and a 25-metre indoor heated pool. Please enquire at the concierge desk for more information.

I plan on hiring a car. Is there somewhere safe to park?

Guests at The Oyster Box may park in the secure open-air and underground parking on the hotel property.

Can you help me to book transfers and onward travel?

Our Concierge team will gladly arrange transfers to the airport, or your destination of choice, as well as any further travel arrangements you may require. Please contact the Concierge desk for rates, and further information.

What credit cards do you accept?

The Oyster Box accepts all major credit cards, including American Express, Visa, Mastercard and Diners Club.

What is a pre-authorisation of my debit or credit card?

The Oyster Box Hotel requires all guests to provide a valid credit or debit card on check-in. The hotel will pre-authorise your card for your full room rate (unless the room rate is paid in advance) plus ZAR1000 per night per room. This is to cover any additional charges/incidentals that you may incur during your stay with us. However, payment for these additional charges may still be made in cash, on checkout, should you prefer.

Are there any shopping centres nearby?

The Gateway Theatre of Shopping is situated just 10 minutes drive from the hotel. One of the largest malls in southern Africa, it offers more than 500 shops, restaurants and entertainment outlets. A complimentary scheduled shuttle service is available to all resident guests at The Oyster Box. Additional shopping and dining options are available in the Umhlanga Village, a five-minute walk from the hotel.

Do you have a Spa?

The Oyster Box offers an award-winning Spa set within lush sub-tropical gardens. A full range of facial and body treatments is available, alongside extensive hydrotherapy facilities. Visit our Spa page for more information on the facilities and the latest treatment menu.

What can I see and do near The Oyster Box?

Durban is known as Africa’s playground and there are dozens of wonderful ways to explore our lovely city, whether it’s adventure sports, sightseeing or arts and culture. Our Concierge is always on hand to assist with booking activities for you during your stay.

Are there any golf courses nearby?

Durban is home to a number of excellent golf courses, many of which are just a short drive from the hotel. Beechwood Country Club, Durban Country Club and Mount Edgecombe Country Club are all popular with guests. The Concierge can assist with reserving tee-times and rental equipment if needed.

What dining options are available at The Oyster Box?

The Oyster Box is famous for its array of restaurants and bars, including:

• The Ocean Terrace, serving locally-inspired bistro-style cuisine, with fantastic views of the iconic lighthouse and the Indian Ocean. Home to the popular Curry Buffet.
• The Grill Room, the hotel’s fine-dining destination
• High Tea, with an indulgent selection of sweet and savoury treats, served daily in the Palm Court
• Chef’s Table, offering an exclusive culinary journey experience in the kitchen.
• The Oyster Bar, for mid-morning coffee, sushi plates and pre-dinner drinks
• The Lighthouse Bar, with its spectacular views, signature cocktails and striking décor
• The Chukka Bar, offering an impressive selection of single malt whiskies and imported cigars. The only venue in the hotel where smoking is permitted.

Are you able to cater for dietary requirements?

Wherever possible our food and beverage teams will gladly assist with your unique dietary requests and requirements. Please advise reservations when making your booking.

Is the hotel Halaal or Kosher?

No. None of the kitchens in The Oyster Box are certified as Halaal or Kosher. However, we are happy to order in Halaal or Kosher meals from a certified supplier, on request and at an additional cost.

Do I need to bring a plug converter with me?

International adapters and USB chargers are available in all rooms.

Is there air conditioning?

Air-conditioning is available throughout the hotel and in all rooms and suites.

Is Internet access easily available?

Complimentary high-speed WI-FI internet access is available throughout the hotel.

Do you have a laundry and dry cleaning service?

Yes. Further details are available in your room or suite.

Do you offer a babysitting service?

Yes! Professional babysitters can be arranged through the Concierge. Additional charges will apply.

Can I bring my pet with me?

The Oyster Box is a proudly pet-friendly hotel, and well-behaved pets are welcome in our public areas. For overnight guests, the Superior Garden Villas are our dedicated pet-friendly rooms.

What is the hotel's smoking policy?

The Oyster Box is a non-smoking property, and smoking is not permitted in any of our rooms and suites. However, The Chukka Bar is available as a designated smoking area.

Who should I advise of my room preferences?

For any specific requests – whether it’s a pillow preference, room request or bed arrangement – please get in touch with our helpful Reservations team.

How do I contact you?

Our phone lines are available 24-hours a day.
Tel: 0027 31 514 5000
Email: info@oysterbox.co.za

Connect with us on social media:

Facebook: facebook.com/theoysterbox
Twitter: @oysterbox
Instagram: theoysterbox